CASC ONLINE Student Complaints & Grievances

Student Complaint & Grievances Process

A student who feels he or she has serious grounds and evidence to demonstrate unfair treatment by a faculty member may file a formal written complaint with the division chair. First, however, the student is encouraged to visit with the faculty member on an informal basis to discuss the situation. If, after that visit, the student still wishes to file a formal complaint, the division chair will call a meeting between the student and the faculty member to discuss the complaint and any further action. If the issue still remains unresolved, the division chair, faculty member, and student will meet with the Vice President of Academic Affairs.
 
Grade Appeal Procedure:
1. Student must communicate with the instructor concerning changing a grade. If there is no satisfactory resolution, the student will have the instructor sign the Grade Appeal Form (A-10) and proceed to step 2 (form available in the Office of Admissions).
 
2. Student must communicate with the division chair concerning changing the grade. If there is no satisfactory resolution, the student will have the division chair sign the Grade Appeal Form (A-10) and proceed to step 3.
 
3. Request an Appeal:
a. Student must submit the signed Grade Appeal Form (A-10)
b. Student must submit all documentation to support their grade appeal to the Human Resources Office.
 
4. Grade Appeal Committee:
a. Vice President for Academic Affairs, or his designee, will chair the Grade Appeal Committee. The Vice President for Academic Affairs will appoint three other members to serve on the committee. At least one committee member will not be an instructor.
b. The Grade Appeal committee chair notifies the student of when the Grade Appeal meeting will take place. The Grade Appeal meeting will take place no sooner than 5 days after the student is notified.
 
5. Appeal Committee Meets:
a. The student will have 10 minutes to address the Grade Appeal committee.
b. The instructor will have 10 minutes to address the Grade Appeal committee.
c. The Grade Appeal committee can ask questions.
d. The student may not have a representative present.
 
6. Committee Decision: The committee will make a recommendation to uphold or change the grade.
The decision of the committee is final, and no further appeals can be made concerning the grade.
(CASC College Catalog Board Amended 9-17-13)
 

 

State Portal Agency Contact:
Daniel Archer
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Ste. 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9142
darcher@osrhe.edu

California
The Department of Consumer Affairs, Bureau for Private Post-secondary Education (BPPE) has a complaint form for students to complete. The complaint form is available at http://www.bppe.ca.gov/forms_pubs/complaint.pdf

Connecticut
There is no formal process. The Connecticut Department of Consumer Protection handles general consumer complaints. The complaint process is available at http://www.ct.gov
and complaints can be faxed to 860-713-7239

Delaware
The Delaware Department of Education Higher Education Office, they refer all complaints back to the institutions. If not resolved then student can contact the Delaware Department of Justice, Consumer Protection Division, handles consumer fraud complaints. The complaint process is available at http://attorneygeneral.delaware.gov/consumers/protection/complaint.shtml
and complaints can be faxed to 302-577-6499.

District of Columbia
Student complaint and forms are available at http://osse.dc.gov/seo/frames.asp?doc=/seo/lib/seo/elementary_and_secondary_education/may_2011/complaint_form_4_11.pdf
Please contact:
Compliance Specialist
Education Licensure Commission
810 First Street, NE, 9th Floor
Washington, DC 20002

Florida
To file a complaint against an independent post-secondary institution in Florida, please write a letter or send an e-mail containing the following information:
1. Name of Student (or Complaint)
2. Complainant Address
3. Phone Number
4. Name of Institution
5. Location of the Institution (City)
6. Dates of Attendance
7. A full description of the problem and any other documentation that will support your claim such as enrollment agreements, correspondence, etc.

Send Letter To:
Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399-0400
E-mail: amy.lefstead@fldoe.org
Fax: (850) 245-3238

Hawaii
There is no formal process. The Department of Commerce and Consumer Affairs has a complaint process for complaints against un-accredited post-secondary institutions, but not against public or private accredited institutions. Please see CASC student grievance procedures.

Kentucky 
Pursuant to 13 KAR 1:020 Section 13, the responsible agency for complaints against out-of-state institutions operating or soliciting in Kentucky is the Kentucky Council on Postsecondary Education. The contact person is  Director of Post-secondary Licensing, (502) 573-1555, ext. 350.
The link to 13 KAR 1:020 Section 13 is http://www.lrc.ky.gov/kar/013/001/020.htm

Maine
Consumers can file consumer complaints with the Consumer Protection Division of the Office of the Maine Attorney General. The link to the complaint form is: http://www.maine.gov/ag/consumer/complaints/complaint_form.shtml

Massachusetts
Consumers can file consumer complaints with the Public Inquiry & Assistance Center of the Office of the Attorney General of Massachusetts. The link to the complaint form is: https://www.eform.ago.state.ma.us/ago_eforms/forms/piac_ecomplaint.action

Mississippi 
MCCA will facilitate an investigation if the matter being disputed falls within its jurisdiction. If preliminary findings indicate a violation by the institution, MCCA shall attempt to resolve the complaint. Complete and mail the form to:
Menia Dykes
Director of Accreditation
Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211
mdykes@mississippi.edu
http://www.mississippi.edu/mcca/

New Jersey
No formal complaint process, please see CASC student grievance procedures.

New York
No formal complaint process, please see CASC student grievance procedures.

North Carolina
For post-secondary degree programs, if the complaint cannot be resolved after exhausting the institution’s grievance procedure, the student may file a complaint with the following office:
Post-Secondary Education Complaints
c/o Assistant Director of Licensure and Workforce Studies
University of North Carolina General Administration.
910 Raleigh Road
Chapel Hill, NC 27515-2688
telephone (919) 962-4558.
The student may contact UNC General Administration for further details. For certificate and diploma programs, student complaint procedures and forms can be found at http://www.nccommunitycolleges.edu/PROPRIETARY_SCHOOLS/complaints.htm

Oklahoma
Daniel Archer
Assistant Vice Chancellor for Academic Affairs
Oklahoma State Regents for Higher Education
655 Research Parkway, Ste. 200
P.O. Box 108850
Oklahoma City, OK 73101-8850
405.225.9142
darcher@osrhe.edu

Pennsylvania
The Pennsylvania Attorney General’s Office also handles consumer related complaints: http://www.attorneygeneral.gov/Complaints.aspx

Rhode Island
No formal complaint process, please see CASC student grievance procedures

South Carolina
Complaints can be directed to the:
Nonpublic Institution Licensing
South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
http://www.che.sc.gov

Texas
No formal complaint process, please see CASC student grievance procedures

Utah
Utah Division of Consumer Protection Complaint process link: http://consumerprotection.utah.gov/complaints/index.html

Wisconsin
The EAB website states that it has the authority to investigate a student complaint, negotiate a settlement, or dismiss a complaint if it is found to be inappropriate. Complaints must be filed within one year after the student’s last recorded date of attendance. Upon receiving a student complaint, EAB investigates it. If preliminary findings indicate a violation by a school, the EAB shall attempt, through mediation, to resolve the complaint. If no agreement is reached, the EAB may dismiss the complaint or conduct a hearing. Student complaints can be addressed at http://eab.state.wi.us/resources/complaint.asp